COVID-19 latest update

16/04/2020

To our Macpac community,

The current COVID-19 situation is a challenging time for all of us, and we know it may have a significant impact for some time to come. Please see the guidance on the Australian Government Department of Health website.

We’re here to support you and provide essential items needed over this time. Macpac will continue to trade as normal, in line with recommendations made by the relevant authorities in each state and territory.

Additional measures in-store The safety and wellbeing of our team and customers is our utmost priority. We have taken a range of precautionary measures across our stores to limit the spread of COVID-19, including:

  • Increasing our cleaning and hygiene controls
  • Preparing our teams to respond quickly to any emerging situation
  • Asking team members displaying cold and flu-like symptoms to stay home and self-isolate
  • Adhering to Social Distancing protocols
  • Offering alternative payment options

We want to assure you we’re doing everything we can to create a safe environment in-store. However, if you prefer, you can always shop online at macpac.com.au

Contact-free Click & Collect

To give you peace of mind, we have established Contact Free Click & Collect at all our Macpac Adventure Hub stores. Find out how it works here.



Shipping Delays - update 24/04/2020

We’re currently experiencing shipping delays due to COVID-19. This is the result of a combination of factors: the adoption of additional safety precautions and safer working practices, fewer domestic flights and an increase in the volume of online orders.

We still aim to have your goods dispatched within 2-4 business days as all orders are processed Monday – Friday. Most orders will arrive between 2-5 business days from dispatch. However due to delays in the AU Post network, delivery may take up to 14 additional business days.

Rural delivery or remote locations can take just a little longer so please allow an additional 2 working days. Rest assured we are doing everything we can to minimise delays, and we ask you to bear with us during this challenging time


Thanks for your support.

From the Macpac team.