Shipping Information
Our Shipping Policy
At Macpac, we want to keep it as uncomplicated as possible for you, so we offer:
- Free shipping on orders over $100 to New Zealand and Australian addresses.
- All orders are usually dispatched within 48 hours of receipt. *
- Orders to New Zealand will be delivered between one and four business days. *
- Orders to Australia will be delivered between two and five business days. *
- International orders are usually delivered between three and ten business days. *
- All our international delivery costs are determined by destination.
| Location | Freight Cost (NZD) |
|---|---|
| New Zealand under $100 | $5.00 |
| New Zealand over $100 | FREE |
| Australia under $100 | $10.00 |
| Australia Over $100 | FREE |
| Location | Freight Cost (NZD) |
|---|---|
| Hong Kong, Taiwan | $30.00 |
| India, Indonesia, Japan | $40.00 |
| Canada, Mexico, USA | $40.00 |
| France, Germany, United Kingdom | $40.00 |
| Czech Republic, Greece | $50.00 |
*subject to third party freight companies, adverse weather conditions and product availability. Orders processed Monday - Friday.
Estimated Delivery Times (New Zealand)
We know you're going to be super keen to get your new purchase so that's why we will dispatch orders usually within 24 - 48 hours of your order being processed. Actual delivery time will depend on your location.
North Island orders are delivered within 1-3 working days of dispatch.
South Island orders are delivered within 1-2 working days of dispatch.
International orders are delivered within 3-10 working days of dispatch.
Rural delivery or remote locations can take just a little longer so please allow an additional 2 working days
If your order contains any clearance items this may delay the dispatch of your order.
Please Note: Orders will be processed Monday – Friday.
Estimated Delivery Times (Australia)
We know you're going to be super keen to get your new purchase so that's why we will dispatch orders usually within 24 - 48 hours of your order being processed. Actual delivery time will depend on your location.
Most orders will arrive between 1-4 working days from dispatch
Rural delivery or remote locations can take just a little longer so please allow an additional 2 working days
If your order contains any clearance items this may delay the dispatch of your order.
Please Note: Orders will be processed Monday – Friday.
International Orders
Displayed pricing applies to New Zealand resident customers (NZD) and Australian resident customers (AUD) only. International orders (countries other than New Zealand and Australia) will be processed in New Zealand dollar.
When an order is shipped outside of New Zealand or Australia you may be charged duties or taxes by your local government before the items will be released to you, as these are beyond our control please check with your local customs department prior to ordering should you have any concerns.
