If you're not completely satisfied with your new Macpac purchase you are welcome to exchange it for a full refund, a store credit or an alternative product, within 60 days of your purchase along with the original receipt*.
*Excludes underwear, food, gas canisters and gift vouchers. Refunds exclude freight cost when order has been made online.
Your rights under this change-of-mind policy are in addition to any rights you have under consumer laws. See also our Warranty & Repairs page.
Return to any Macpac store along with your purchase receipt. Please note all returns of goods purchased in store must be made in person at one of our stores
Please fill out the returns and exchanges card located in your order or download the return form. Send your items back to our returns address below. For exchanges, please also specify the size and colour of the replacement items. Do not include your credit card details on this form or in any correspondence.
Online purchases can alternatively be returned or exchanged in any Macpac store along with your original receipt except for the following:
Items purchased online using Afterpay cannot be returned in store - if you need to return your item to our web store you can do so to the addresses below:
Items purchased online using paypal cannot be returned in store - if you need to return your item to our web store you can do so to the addresses below:
Items purchased online via our eBay store cannot be returned in store. Please raise a return request (see instructions on instructions on eBay) and return via post.
If your order arrives damaged, incomplete or incorrect please contact us on 1800 128 504 (Australia) or 0800 622 722 (New Zealand). If we need the product to be returned to us, we will arrange this at our cost and ensure a replacement is on its way to you as soon as possible.
Please send all returns to:
312 Chapel Street,
4 Mary Muller Drive