contact us

Customer Service Enquiries

Got a question about the Macpac range, your latest order, or pricing and promotions? Contact our customer service team on the details below. Or, for helpful advice and gear tips from our friendly staff, visit your local Macpac store.

Customer service feedback and all other enquiries:

Australia - 1800 325 215
New Zealand - 0800 622 722
International - +64 (0)3 964 9693
For NZ enquiries
For AU enquiries

Monday – Friday 6:00am - 3:00pm
Saturday – Sunday 7:00am - 3:00pm

Sydney / Melbourne / Tasmania
Monday – Friday 7:00am - 4:00pm
Saturday – Sunday 8:00am - 4:00pm

Monday – Friday 6:30am - 3:30pm
Saturday – Sunday 7:30am - 3:30pm

Western Australia
Monday – Friday 4:00am - 1:00pm
Saturday – Sunday 5.00am - 1.00pm

Commercial Sales

For Australian commercial enquiries, please contact Kevin Cook and David Creece at:


Thanks for your interest in sponsorship with Macpac. We no longer sponsor individuals, instead, we’re channelling our energy into supporting programs where our contribution makes a real and positive difference to the lives of many.

We’re passionate about protecting our environment and its wildlife, to preserve it for future generations. We’ve also seen first-hand the positive impact on people’s lives when they experience outdoor adventures which they wouldn’t normally have access to. So in October 2017 we founded a new grants scheme, the Macpac Fund for Good. Through this program we award modest grants of between $2,000-10,000, to support not-for-profit organisations running environmental preservation and restoration projects, and social programs working to improve lives through experiences in the outdoors.

If you are part of a not-for-profit organisation working on environmental and social causes related to the outdoors, please email the team at to see if your group may be eligible for a Macpac Fund for Good grant

Media Contact

For media enquiries, please contact:

Macpac Head Office

Physical address:

Macpac New Zealand Limited
4 Mary Muller Drive
New Zealand

Postal address:

PO Box 22-225
New Zealand