Shipping Information

Our Shipping Policy

We know you're going to be super keen to get your new purchase so that's why we will dispatch orders as soon as possible. We try our hardest to meet all delivery times, so depending on the location of your goods, your order may be split into multiple parcels to get to you faster.

All orders will be processed Monday – Friday. Please Note: If your order contains any clearance items this may delay the dispatch of your order by 2 – 3 days.

Freight Costs

Location Freight Cost
Australia under $100 $10.00 (AUD)
Australia over $100 FREE
Australia Bulky Orders $40.00 (AUD)

Bulky items are those with either a high weight or large cubic volume. Products are allocated as bulky as determined by the shipping methods of our courier companies and will incur a flat rate fee. At checkout, you will be notified of shipping costs for your approval.



Estimated Delivery Times (Australia)

We aim to have your goods dispatched usually within 2-4 business days as all orders are processed Monday – Friday.

Standard Australian orders travel with Australia Post and in some cases DHL Express when processed from our New Zealand warehouse. If your purchase contains bulky goods, then your order will travel with either: Allied, Toll, or TNT.

Please note: If your order contains any clearance items this may delay the dispatch of your order by 2 – 3 days.

Once your order has been processed and collected by courier, indicative delivery times are as follows:

  • Australia Post – Standard service: 2-5 business days.
  • DHL express: 2-3 Business days.
  • Bulk Delivery can take a little longer, so please allow an additional 2 working days.
  • Regional or Rural areas can take just a little longer so please allow 3 – 10 business days after dispatch.



Reasons for Order Delays

Occasionally, there may be delays, especially during busy periods (including sale). There might also be other factors for your order being delayed, such as postal/delivery partner delays, traffic delays, logistics, bad weather or if our delivery partners are unable to access the delivery address. We'll keep you as updated as we can, and you should be able to track your parcel’s progress.

If you have any other questions or concerns, feel free to contact customerservice@macpac.com.au