USE OF OUR WEBSITE BY YOU

Thank you for visiting the Macpac website. When you visit or purchase goods or services through our website, these Terms and Conditions and Privacy Policy (“Terms”) apply. The expressions “we”, “us” and “our” refer to the Macpac Group of Companies.

While we endeavour to keep our website up to date and error-free, mistakes can occur. We do not accept responsibility for any loss suffered as a result of reliance on the accuracy, adequacy, completeness or currency of information on this website. If you have acted in reliance on a mistake on this website, we are not obliged to honour the mistake, and will contact you prior to processing your order.

We do not warrant that access to this website will be uninterrupted or error-free. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through our website.

You acknowledge that use of this website, and any services provided through it, are subject to these Terms and all applicable laws. By accessing and interacting with this website you accept these Terms. If you do not agree, you must refrain from accessing and browsing this website or using any of the services.

ACCURACY OF PRODUCT DESCRIPTIONS

We try to ensure that information provided through this website is accurate and current. However we cannot, and do not, represent or warrant the accuracy, adequacy, completeness of information on this website or that it is up to date. For example (but without limitation):

  • Prices and colours of products may change, and all products are subject to availability;
  • Variations to products may occur from time to time for various reasons (including changes in seasonal range, or product specifications);
  • While we try to represent products (including colours) accurately, the representation on your screen may be different to the actual product;
  • Descriptions of products are summaries only (with further information available on request to us);
  • We may withdraw any product from sale for any reason, however that product might still appear on our website for a period of time after that withdrawal;
  • Due to technical or human error, information may be recorded incorrectly or omitted.

If a product offered by us is not as described, your sole remedy is to return it in unused condition to us. We make no undertaking that a product shown on our website will be available for purchase online, at all stores or at a specific store.

CARING FOR YOURSELF IN THE OUTDOORS

Macpac gear is tested in New Zealand’s rugged outdoors and made to perform for the purposes for which it was designed. We want you to get out there and enjoy it, but you must use the right gear for your activity. All outdoor activities, including backpacking, hiking, biking and climbing all have an element of risk which could result in serious injury or death. Please ensure you use the correct gear and assume responsibility for your own safety. Information on our website cannot be relied on by you as a substitute for proper training and instruction.

PRICING

All prices and delivery charges on our site are in New Zealand dollars (NZ$) or Australian dollars (AUD$) and are inclusive of New Zealand GST (if any). International orders (for countries other than New Zealand and Australia) will be processed in New Zealand dollars (NZ$).

If you order products for delivery outside New Zealand or Australia, the products may be subject to import duties and taxes which are levied when the delivery reaches its final destination. You will be responsible for payment of these duties and taxes.

We reserve the right to alter prices and delivery charges for any reason at any time. If there is a pricing mistake on our site, we are not obliged to honour such price, and will contact you prior to processing your order. Online only deals are for a limited time, available online only while stocks, colours and sizes last. Not all multibuys are available online.

SALE & PROMOTIONAL PRICING

Unless otherwise stated, all sale and promotional advertisements relate to the original price of Macpac branded products sold both in-store and online, while stocks last, and exclude the following: products marked as Clearance, footwear and all third party or non-Macpac branded products. Availability of styles, sizes and colours may vary by store and online. Macpac reserves the right to conclude or extend sale pricing at any time and without advertised notice.

CLEARANCE PRICING

All current discounts are reflected in the advertised Clearance price. While stocks last. Availability of styles, sizes and colours may vary by store and online. Clearance promotions are defined as discounts over and above the original Clearance price and are applied to the original Clearance price. All Clearance promotion discounts are reflected in the advertised Clearance price during the length of the promotional period. For all Clearance items online, the price may have been available for longer than the previous price.

MACPAC CLUB

By joining the Macpac Club you’re entitled to special offers and exclusive member-deals throughout the year. The club discounts are off original price and exclude clearance products, gift cards, multi deals, Fund for Good Products and gas. We may amend the benefits and discounts available from time to time and any changes will be communicated via our website. Further terms and conditions set out on our website apply. The membership is unique and is not transferable. Please login to your My Account or provide your first name, last name and email address in-store to receive the members discount. You are responsible for all activities that occur under your account or password, and for maintaining the secrecy of your account and password. If you are under 18 you are not authorised to make purchases without the involvement of your parents or guardian.

EARNING AIR NEW ZEALAND AIRPOINTS™ AT MACPAC

Macpac is proud to be an Airpoints™ partner. You can collect Airpoints Dollars™ each time you make a purchase at any of our New Zealand stores and scan your valid Airpoints™ card, or when you make a purchase online and enter your Airpoints™ number at the checkout. You will earn Airpoints™ at a rate equivalent to 1 Airpoints Dollar™ per $115 spent or a percentage of an Airpoints Dollar™ based on the percentage of $115 spent.

It’s important to note that Airpoints will not be earned on the freight component of an online purchase. From time to time we may offer extra Airpoints Dollars on items in store, and these items and/or the number of Airpoints Dollars may change at any time without notice. We may also make limited time Airpoints Dollars™ offers direct to select Airpoints™ members at our discretion.

When you use a Macpac Gift Card to pay for your purchases you will also earn Airpoints™, but not when you purchase the Gift Card. Airpoints Dollars™ are not applicable to cash withdrawn as part of an EFTPOS transaction. Airpoints Dollars™ cannot be redeemed or used as payment in Macpac stores or on our websites. Airpoints Dollars™ earned at Macpac will be loaded onto your Airpoints™ account within one month.

MACPAC GIFT CARDS

Macpac Gift Card Terms and Conditions

The Gift Card Terms and Conditions set out all the conditions applicable to the use of our gift cards. You will need to familiarise yourself with the Terms and Conditions before you place an order.
1. Document Definitions:
1.1. "Access PIN" means the 4-digit Access PIN printed on the back of the Gift Card;
1.2. "Card Number" means the 12 or 17-digit number that appears on the back of your Gift Card;
1.3. "Gift Card" means the Gift Card that you have purchased from us for use in our store or on our website;
1.4. "Remaining Card Value" means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent and can be accessed by using the Gift Card in accordance with these Terms and Conditions;
1.5. "we", "us" or "our" means Macpac New Zealand Limited (Enter A.C.N);
1.6. "you" or "your" means a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms and Conditions, or who authorises another person to do something with or to the Gift Card on their behalf.

2. Accepting the Gift Card and agreeing to these Terms and Conditions:
By purchasing, redeeming or attempting to redeem a Gift Card, you:
2.1. accept and agree to be bound by these Terms and Conditions; and
2.2. refer to the Privacy Policy, which forms part of these Terms and Conditions.

3. Transactions made using the Gift Card:
3.1. Goods may be purchased from our store or on our website by selecting the goods and taking them to the point of sale operator in our stores or on our website. When making an in-store purchase, the operator will request the Gift Card to be swiped in the pin pad, and for the Gift Card serial number and Access PIN to be entered into the pin pad. When making an online purchase, instructions will be provided on our website for the Gift card serial number and the Access PIN to be entered to complete the purchase. The transaction will be completed when the balance has reduced on the Gift Card. No change will be given - any remaining balance on the Gift Card (“Remaining Card Value”) can only be used in whole or part against future purchases subject to these Terms and Conditions.
3.2. You acknowledge that the Gift Card may not be used:
3.2.1. to pay a store or credit account;
3.2.2. to purchase goods or services that we are not permitted to supply to you by law in the location of sale (for example, sale of weapons, knives etc) - please observe the available signage or ask a store manager for any sale restrictions which apply;
3.2.3. to purchase goods or services that are not permitted to be supplied to you under our company policy in the location the sale is to take place (for example spray paint will not be sold to persons under 18 and these sale restriction policies vary between stores) - please observe the available signage or ask a store manager for any sale restrictions which apply; or
3.2.4. for purchases by email, phone or fax.
3.3. The Gift Cards that are purchased directly from our website in the same transaction will be pre-loaded and activated at the same time/concurrently.
3.4. You agree that we will reduce the Remaining Card Value by the value of all purchases of goods and services that are processed against the Gift Card.
3.5. Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.
3.6. You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
3.7. Validity and expiry of Gift Cards:
3.7.1. Except for Ultimate Cards and Promotional Gift Cards, all Gift Cards have no expiry date.
3.7.2. To check the expiry date of your Gift Card, call 1800 325 215 (within Australia) or 0800 622 722 (within New Zealand). You must convey the Gift Card serial number and the Access PIN to our call centre operator. For balance enquiries online, you will be required to enter both the Gift Card number and Access PIN on the designated page of our website prior to getting access to the card information.
3.8. We will not replace Gift Cards unless the Gift Cards are proven to be faulty or damaged as a result of the production process or otherwise due to our fault or the fault of our employees, agents or contractors.
3.9. Once the Remaining Card Value is completely used, please destroy your card by cutting it in half diagonally. Your Gift Card cannot be reloaded.

4. Lost or stolen Gift Cards:
4.1. Please treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
4.2. You cannot exchange your Gift Card for a different brand, denomination or type of Gift Card or for another tender, cash or discount.

5. Your Gift Card, your responsibility:
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.

6. Changes to Terms and Conditions:
6.1. To the extent permitted by law, we reserve the right to change any of the terms contained in these Terms and Conditions at any time, including without limitation changes:
6.1.1. to add or remove participating retailers and/or where the Gift Card may be redeemed;
6.1.2. to add or remove goods or services which may be purchased with the Gift Card;
6.1.3. for infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
6.1.4. to comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
6.1.5. where we, acting reasonably, consider that it will not be to your detriment.
6.2. If you are unsure and require help with our terms and conditions, please contact our Customer Care Centre on 1800 325 215 (within Australia) or 0800 622 722 (within New Zealand).

7. Copyright:
7.1. Generally, under copyright laws the owner of the copyright in images or photographs is the person who created the images or took the photographs. You represent and warrant to us that you are the owner of the copyright or have the express permission of the owner of the copyright in the images or photographs which you submit to us.
7.2. We claim no ownership rights in any photographs and materials you submit to us. You grant to us and to our third party service providers, a perpetual, worldwide, non-exclusive, transferable, royalty-free, copyright licence to copy, reproduce, display, modify, adapt or alter, transmit, and distribute your photographs and materials for the purpose of allowing us to provide you with the Gift Card you have requested.
7.3. You warrant that you will not make any claim against us or our third party service suppliers, for any use, publication or copying of the photographs and materials you have submitted to us and you waive all rights of action or other claims you may have now or in the future against us in respect of any such use, publication or copying.
7.4. Your Infringement of Copyright:
7.4.1. We respect the intellectual property rights of others. If we receive a complaint alleging that you have infringed copyright, we will refer the complaint to you for resolution. It will be your responsibility to resolve any such complaint. Should you not resolve the complaint satisfactorily and advise us, in writing, of the resolution within seven (7) days of the date we refer the complaint to you (the "Referral Date"), we reserve the right, in our absolute discretion, to suspend your Gift Card and/or your order (“Order”) for the Gift Card until such time as the complaint is resolved. If you do not notify us within thirty (30) days of the referral date that the complaint has been satisfactorily resolved, we reserve the right, in our absolute discretion, to terminate your order and/or permanently suspend your Gift Card.
7.4.2. If any person makes any claim against us or our third party service suppliers, claiming that any of the photographs and materials you submit to us, or any use of them, infringes any copyright, or other intellectual property or moral right of any person, company or entity, you indemnify us and our third party service providers against all costs, claims, loss, damage, demands and expenses (including all reasonable legal costs, fees and expenses) arising directly or indirectly out of such claim.

8. Privacy and Confidentiality:
Refer to the Privacy Policy, which forms part of these Terms and Conditions.

9. Errors and Complaints:
9.1. Gift Cards:
If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 1800 325 215 (within Australia) or 0800 622 722 (within New Zealand).
9.2. Goods or services:
Subject to the law, any complaints about goods or services purchased with a Gift Card must be resolved directly with the store concerned.

10. Force Majeure:
To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms and Conditions, for failure to observe or perform any of our obligations under these Terms and Conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

11. Applicable Law
These Terms and Conditions are to be construed and enforced in accordance with the laws of Queensland, Australia. Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of Queensland, Australia (including the Federal Court of Australia, Queensland Registry).
Want to find out more? For more information, contact Macpac Customer Care Centre on:
Phone: 1800 325 215 (within Australia) or 0800 622 722 (within New Zealand)
Email: customercare@macpac.com.au (within Australia) or customercare@macpac.co.nz (within New Zealand)

YOUR PRIVACY

Keeping your personal details secure and confidential is a key concern for us. Please refer to our Privacy Policy, available here. By using our website and/or providing information to us, you consent to the collection, storage, use and disclosure of your personal information in accordance with our Privacy Policy.

PAYMENT SECURITY

It is critical to us that your payment information is secure. We employ up to date security tools to keep this information safe. We use the secure Hosted Payment page solution from Braintree to process online orders. You can see your cards being authorised in real time, all in a SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience. Your credit card details are not stored by us.

PRODUCT REVIEW GUIDELINES

We welcome your feedback on products you have purchased. If you review a product online please keep your review focused on the particular product, avoid writing about customer service (contact us instead here if you have issues requiring attention), refrain from mentioning competitors of Macpac or the price you paid for the product, refrain from using profanities and don’t include any information that would enable personal identification of you (such as your full name). Your review will be moderated in accordance with these guidelines, and posted on the product page on the website.

WARRANTY, RETURNS AND OUR LIABILITY

We trust our gear completely, so all Macpac products are fully warranted against defects in materials and workmanship. Click here for details. If your purchase fails due to a major fault you can ask for a full refund or a replacement. Or we will repair it free of charge. If it fails due to a minor fault, it maybe repaired or we will replace it or offer you a refund. If you change your mind after purchasing a product, you are welcome to return it for a full refund, a store credit or alternative product. Terms and condition apply. Macpac is committed to complying with all our obligations under consumer laws. Your rights are in addition to any rights you have under such laws.

To the extent permitted by law, any other condition or warranty which would otherwise be implied into these Terms is excluded. Macpac uses up to date virus protection tools to protect your device when accessing the website. However, Macpac does not warrant that this site, its servers, or e-mails sent from Macpac are free of viruses or other harmful components.

Macpac will not be liable for any damages of any kind arising from the use of this site, including but not limited to, direct, indirect, special, incidental or consequential damages.

THIRD PARTY WEBSITES

We may refer to, or provide links to third party websites on our site. In doing so we are not responsible for, nor do we endorse, any information that does not originate directly from us. We are also not responsible for information or goods or services at or accessible from those third party websites.

INTELLECTUAL PROPERTY RIGHTS

Macpac owns all intellectual property rights in and to this website and the products and information displayed in it and other material underlying and forming part of this website. Use of our trademarks or any intellectual property, information or other material from this website is not permitted without our prior written consent. Any other trademarks we use, are used with the permission of their respective owners.

TERMINATION OR SUSPENSION

We may at any time and without notice:

  • change the format and content of this website;
  • stop providing, suspend or restrict your access to this website if you do not comply with any obligation you have to us (whether under these Terms or otherwise); or
  • stop providing or suspend the operation of this website (in whole or in part).

No such action will affect any of our rights or your responsibilities under these Terms.

APPLICATION OF LAW

Macpac will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under its contract with you that is caused by an event outside its reasonable control.

Each of these Terms is separately binding. If for any reason any Term is not effective or binding, all other Terms remain effective and binding. If we do not exercise or enforce any right available to us under these Terms or otherwise arising at law or in equity that does not constitute a waiver of those rights.

Contracts for the purchase of products, and any dispute or claim arising out of or in connection with them or their subject matter or formulation, will be governed by New Zealand law. Any dispute or claim shall be subject to the non-exclusive jurisdiction of the New Zealand courts.

All rights not expressly granted to you in these Terms are reserved. We may amend these Terms at any time without notice to you. Amendments will come into effect from the date they are published on this website. The updated version of these Terms will supersede all prior versions.

CONTACT INFORMATION

Customer Service Enquiries

Got a question about the Macpac range, your latest order, or pricing and promotions? Contact our customer service team on the details below. Or, for helpful advice and gear tips from our friendly staff, visit your local Macpac store.

New Zealand - 0800 622 722

Australia - 1800 325 215

International - +64 (0)3 964 9693

For NZ enquiries, please contact customercare@macpac.co.nz

For AU enquiries, please contact customercare@macpac.com.au