Faq's

• HOW IT WORKS

  Gift cards purchased online can be loaded with value between $20 to $250.

  The e-gift voucher is sent directly to the recipient’s inbox.

  Physical gift cards will be delivered within 7-15 business days.

  eGift cards are sent directly to the recipient’s inbox and can be redeemed online or at any Macpac store.

  Please note, gift cards are only redeemable in the country of purchase.

  Up to 3 cards can be used per transaction, instore or online.

  Personalised messages can be applied against eGift cards.

  There are no expiry dates on the cards.

  Balance can be checked online above or in-store.

• CHECK YOUR BALANCE

  Already have a gift card or an eGift card? Lucky you! To check your balance, just enter the card number and get shopping.

  Gift card / eGift card number
  Enter card number

  Pin number
  Enter pin number

• TERMS & CONDITIONS

  The Gift Card Terms and Conditions set out all the conditions applicable to the use of our gift cards. You will need to familiarise yourself with the Terms and Conditions before you place an order.
  
  For all gift card terms and conditions please visit the terms and conditions page.

• THE CARD NETWORK (TCN) GIFT CARDS

  If you have a gift card from The Card Network (TCN) please ensure you have followed any activation steps outlined on your gift card or in the email for digital gift cards. The card will be activated upon purchase at point of sale. Please allow up to 24hrs from time of purchase for funds to be loaded onto the card. TCN cards are valid from the date of activation.
  
  To use a physical TCN Gift Card online, head to https://thecardnetwork.com.au. You’ll need to follow the prompts on the relevant gift card tab to select Macpac. Once the gift card has been swapped it can’t be reversed. If you have a digital TCN Gift Card, the swap process option will display prior to adding to your digital wallet. Once the digital Gift Card has been added to wallet, it can no longer be swapped to a Macpac Gift Card.