“The early days of repairs at Macpac were a bit different – whichever team had made the product would be responsible for repairing it. Eventually that became too time consuming, so they started a team that was dedicated to repairs.”
One of Bruce’s founding principles for Macpac was that durable design was the best thing an outdoor business could do for the planet. Keeping gear in use for as long as possible, and out of landfill, was and is a fundamental feature of Macpac design – repairs became a massive part of that.
Christine Billing started making and seam sealing tents at Macpac during the late 80s and is now a member of the Repairs Team.
“I don’t like waste. It’s clogging up the planet. If we don’t do something about it, who will? I think the next generation cares, and they’re starting to make changes by only buying from brands that show that they care about the environment.” - Christine Billing, Macpac Repairs Technician.
Research by Veolia UK shows that extending the life of a piece of outdoor gear by 9 months can decrease the product’s carbon footprint by as much as 30%. Care for your gear properly to extend its life, and if it does break down, repair it – create a bond with your outdoor kit over years of shared adventures.
See our Warranty and Repairs page here.