A piece of Macpac kit can last for years, so we want to make sure you’ve got exactly what you need. If it’s not, no worries. Send it back and we’ll find something that’s going to help you tackle the elements for many adventures to come.
CHANGE OF MIND POLICY
If you're not completely satisfied with your new Macpac purchase, you are welcome to exchange it for a full refund, store credit, or an alternative product, within 60 days of your purchase along with the original receipt*. The returned product must be unused and in the original packaging, with all the tags intact and attached. Original packaging, such as shoe boxes, must be returned free of tape, writing, and stickers.
*Excludes swimwear, masks, underwear, food, gas canisters, and gift vouchers. Refunds exclude freight costs when orders are made online.
Your rights under this change-of-mind policy are in addition to any rights you have under consumer laws. See our Warranty & Repairs page.
Returning from NSW or QLD?
*Australia Post returns will incur a flat $19.95 fee
Start NSW/QLD Return
Returning from (VIC, TAS, NT, SA or WA)
*Australia Post returns will incur a flat $19.95 fee
Start (VIC, TAS, NT, SA or WA) Return
Returning from NSW or QLD?
*Australia Post returns will incur a flat $19.95 fee
Start NSW/QLD Return
Returning from (VIC, TAS, NT, SA or WA)
*Australia Post returns will incur a flat $19.95 fee
Start (VIC, TAS, NT, SA or WA) Return
Prefer to use your own courier?
Download Return/Exchange Form
Returning from NSW or QLD?
*Australia Post returns will incur a flat $19.95 fee
Start NSW/QLD Return
Returning from (VIC, TAS, NT, SA or WA)
*Australia Post returns will incur a flat $19.95 fee
Start (VIC, TAS, NT, SA or WA) Return
